This month has been a bad one for me and computers. First my MacBook Pro died (due to a video card that had been recalled), and then my desktop PC decided to fall over dead.
The Mac failure was another study in why I love Apple service: The video just died one day, no screen, external monitor wouldn’t work. Since a Mac has a real operating system (Mac OS X - a Unix variant), I was able to determine that the machine was actually still working by connecting from my desktop PC using ssh.
I did a bit of system administration black magic, and turned on the remote desktop service (see http://support.apple.com/kb/HT2370 or http://discussions.apple.com/thread.jspa?threadID=2081446&tstart=1 for a writeup of how), and was able to connect to my MBP using VNC. That allowed me to validate things were working, and to make sure I had a current backup before doing anything else.
A quick call to Apple’s support desk, and the helpful tech looked up the problem, found there was a recall on the video logic board for certain MBP systems, and walked me through a few things to validate it wasn’t just user error. He gave me a case number, told me to go to the Apple store, and have them check for the recall.
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